Thorogood Reports Series Read Description

Transforming HR

How to Get Shared Services, Outsourcing and Business Partnering to Deliver What You Want

Spiral bound
February 2005
More details
  • Publisher
  • Published
    1st February 2005
  • ISBN 9781854183613
  • Language English
  • Pages 142 pp.
  • Size 8.25" x 11.75"

Faced with threats and challenges as never before, HR professionals urgently need to adapt new models to deliver real value to the business. This specially commissioned briefing sets out a blue-print for the future of HR that delivers proven value to the Board, business and colleagues.

This Report is based on interviews with over 60 HR leaders, drawn from all sectors of industry, as well as the public and not for profit sectors.

69% of HR professionals interviewed believed the HR department was falling short of meeting the business’s expectations.

This Report has a clear objective to:

- Reverse the current HR department’s delivery failure trend
- Guide HR professionals to an HR department transformation
- Enable HR professionals to deliver real enhanced value to the organization

This Report will guide you through:

- How to free up HR to deliver
- The role of the Business Partner
- The role of the Shared Service Center
- The pros and cons of outsourcing HR
- The critical factors to look for in a partner
- The keys to securing the best agreement
- Techniques for leveraging technology

Who will benefit from this report:

- HR Directors
- Group HR Managers
- Business Partners
- HR Controllers
- HR Managers and HR professionals seeking to enhance their value to the organization.

1. Introduction

2. The new HR model
HR operating model
Moving away from the old model
Freeing up HR to deliver
Fulfilling the roles in HR
Role of the HR business partner
What does this mean for the line manager?
The role of the line manager
Line management concerns
Role of the HR Center of Excellence
Role of the Shared Service Center
Drive down SG&A (sales, general and administrative overhead) costs
Create a clear relationship between costs and service
Improve service levels and quality
Maximise technology investments
Chapter summary of key messages

3. HR outsourcing
What are the issues driving companies to outsource their HR function?
What are the advantages of outsourcing?
What are the disadvantages of outsourcing?
How do companies take the ‘make’ or ‘buy’ decision for HR services?
What are the critical factors to look for in an HR outsourcing partner?
What is the typical scope of an HR outsourcing arrangement?
What are the reasons that HR outsourcing may under deliver?
Should the company fix the problems internally before considering outsourcing?
What is the likely future of HR outsourcing?
Five guidelines to help achieve a great HR outsourcing agreement

4. HR shared services
The model in more detail
The contact center and customer contact model
Organising around process
Advantages of the SSC model
Disadvantages of the SSC model
Case study
Chapter summary of key messages

5. Skills for the New World
Managing operations
Managing delivery
Managing customers
Managing service
Managing suppliers
Accepting new disciplines
The importance of context
Analysing the service
Predicting the future
Reading between the interpersonal lines
Technical skills

6. Summary
Line management
Evaluating the functions performance
Further leveraging of technology and outsourcing
Changing the skills and career path for HR
Where should HR focus next?

Scope of services
Organisation development
HR strategy
Labour relations
Employee development

Ian Hunter

Ian Hunter is a highly experienced hands-on HR professional and business consultant, with acknowledged expertise in the areas of transition and program management, outsourcing and shared service operations and design. He has held senior positions in leading international consultancies, including PWC, Accenture and AT Kearney, as well as executive HR management roles with organizations such as British Petroleum and PepsiCo. He is also a founding partner of Orion Partners LLP, a specialist consultancy focusing on delivering strategic HR transformation.

Jane Saunders

Jane Saunders is an experienced international consultant, with significant experience in the area of HR strategy and transformation. She combines a practical expertise of operational HR delivery, with the consulting experience of shaping and delivering innovative and effective HR solutions. She has held senior roles in both Accenture's HR Service outsourcing division and its change management consultancy. She has also held senior HR positions within both the professional services and FMCG sectors and has worked internationally within the manufacturing, telecommunications and professional services sectors. She is also a founding partner of Orion Partners LLP, a specialist consultancy focusing on delivering strategic HR transformation.