Thorogood Reports Series Read Description

New Ways of Working

Spiral bound
March 2000
More details
  • Publisher
  • Published
    3rd March 2000
  • ISBN 9781854181695
  • Language English
  • Pages 115 pp.
  • Size 8.25" x 11.75"

New ways of working examines the nature of the work done in an organization and seeks to optimize the working practices and the whole context in which the work takes place. It is more about promoting the best ways of doing things than simple cost driven change. Although it emphasises the importance of business and organization, it spans the concerns of people, property, technology, community and environment.

Holistic schemes give benefits in all areas:

Business (goals, cost, service)
Organization (clarity, simplicity)
People (flexibility, personal life, attitude, productivity)
Property (fit for purpose, huge savings)
Technology (clearly linked to work)
Community (people in the community, local economy, family)
Environment (energy, travel, planning, paper)

Once the changes have been introduced, surveys show that people are very positive about the work environment: "Apart from a major disaster, nothing would drag me back full time into the office". Schemes do tend to take on one or other aspect of new ways of working initially; and can be expanded into the holistic view over time.

What is flexibility?
Work location
Work time
Work practice
Work staffing
What are the real benefits of flexibility?

Introducing flexible working
Why consider flexible working?
Overall approach
New ways of working

Setting up a scheme
Management considerations
Change management

Policy considerations
Job characteristics to be considered
Recruitment and induction
Training and development
Impact of new ways of working on communications
Health and Safety issues
Legal/contractual issues
Family/work balance

Appendix 1: General guidelines for flexible working
Document handling
Work patterns
Job planning
Coping with stress

Appendix 2: Working from a telecentre
Tips for working from a telecentre

Appendix 3: Setting up a home office
Office equipment
Home telephone services
Tips for working from home

Appendix 4: Health & Safety checklists
Working from home
The Health & Safety checklist
Section 1: Health and Safety
Section 2: Furniture and environment

Appendix 5: References

Stephen Jupp

Stephen Jupp is one of the UK's leading experts in flexible working, well-known for broadening the perspective of his audience. He shares real experiences and insights gained through his work advising on and implementing new ways of working for a wide variety of organisations. Widely published on the subject of flexible working, he has just finished a spell on the advisory board for the journal Flexible Working, and is one of the principal contributors to the Internet-based newsletter Flexibility. He speaks on all aspects of flexible working practices, and has significant experience of advising and implementing this type of change. Some of his recent clients include Virgin, Lazard, Volkswagen Audi, Devon, Surrey, Cambridgeshire, and Hertfordshire County Councils and the Salvation Army.