Crisis Management in Tourism

December 2006
More details
  • Publisher
  • Published
    15th December 2006
  • ISBN 9781845930479
  • Language English
  • Pages 480 pp.
  • Size 6.875" x 9.75"

The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.

Preface: The Tsunami of 26th December 2005, PATA’s Initial Responses
• Crisis Management in Tourism -challenges for Managers and Researchers

Section 1: The Theoretical Aspect of Crisis Management in Tourism
• Post–crisis forecasting: better make haste slowly
• Policy response to rural dangers: managing educational visits in the wake of the foot and mouth and E. coli crises
• The Evolution of an Emergency Management Tourism Faculty Resource
• Crises and Disasters’ Aftermath: Notes for an Impact Assessment Approach
• Western and Eastern Approaches to Crisis Management for Global Tourism: Some Differences
• Crisis in Bali – Lessons in Tourism Recovery
• “CRISES” That scare Tourists investigating tourists’ travel-related concerns
• For better or worse: consumer perceptions of factors impacting company crisis outcome
• Tourism and terrorism – an analytical framework with special focus on the media
• Factors Influencing Crisis Management in Tourism Destinations

Section 2: Tourism Crisis Resulting from Natural Causes
• Crisis Management and Tourism Organisations - a Comparative Study in the European Alps
• Taiwan’s 921 earthquake, crisis management and research on no escape natural disaster
• International Tourism and Infectious Disease: Managing the Sars Crisis in Singapore
• A Proposed Model for Tourism Crisis Management. The UK’s Foot & Mouth Disease Crisis Analysed
• Phuket: Tsunami and Tourism- A Preliminary Investigation
• Tsunamis, Earthquakes, Volcanism and Other Problems: Disasters, Responses and Japanese Tourism

Section 3: Tourism Crisis Resulting from Human Actions
• The ‘Perfect Storm’: Turbulence and Crisis in the Global Airline Industry
• Responding to the Crisis of 2001 – The Australian Experience
• Restoring Kenyan Tourism in Crisis: Kenyan Tourism’s Response to Negative Travel Advisories 2003
• A Comparison of Pre and Post 9/11 Traveler Profiles: Post Crisis Marketing Implications
• Crisis Communication Response Strategies: A Case Study of the Irish Tourist Board’s Response to the 2001 European Foot and Mouth Scare
• The Regional Effect of Terrorism on Tourism: An Empirical Analysis
• Sabah’s Responses to September 11: A Tourism Analysis

Section 4: Conclusion
• Crisis in Indonesia
• Lessons from History, the Way Forward

Eric Laws

Eric Laws has an MPhil from the University of Surrey and a PhD from Griffith University. He has retired from full time academic life, and is Visiting Professor at Leshan Normal University, Sichuan, P.R. China. His research interests include tourism service quality, destination management, crisis management and elephant tourism. Eric’s publications include nearly 100 journal articles, book chapters and conference papers. The Elephant Tourism Business is Eric’s twentieth authored or edited book.

Bruce Prideaux

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Kaye Chon

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