Technology And Social Transformations In Hospitality, Tourism And Gastronomy

South Asia Perspectives

September 2023
More details
  • Publisher
  • Published
    11th September 2023
  • ISBN 9781800621220
  • Language English
  • Pages 104 pp.
  • Size 6" x 9"

This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals.

In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management.

Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events.

With contributions from academics, entrepreneurs, destination managers, and government officials from the South Asia region, this book offers a real insight into these areas of growing interest and provides a useful resource for those researching and studying within the areas of tourism development and hospitality.

Savita Sharma

Dr. Savita Sharma is a Certified Hospitality Educator (CHE) with more than 18 years of teaching and research experience in the tourism and hospitality industry. Before taking up her current position at the Central University of Karnataka, she was Professor and Head of Le Cordon Bleu School of Hospitality and Tourism, GD Goenka University. She conducted research and disseminated research results within relevant research areas and contributed to developing the academic research environment and the development of partnership with business. At Le Cordon Bleu School of Hospitality she also led the development/use of digital and diverse learning methods, innovation, value creation based on results from research, and academic development work. Dr. Sharma is an active member of ISTE (Indian Society of Technical Education), acting Vice-President (Education), Indian Women in the Hospitality Industry, and the Core Member of the Alumni Association of IHM Lucknow.

Shivam Bhartiya

Dr. Shivam Bhartiya is an expert with more than 8 years of experience in Tourism Management. Prior to taking up the current role at the Central University of Karnataka, Dr. Bhartiya served at GD Goenka University, and Hemvati Nandan Bahuguan Garhwal Central University as an Assistant Professor at Hemvati Nandan Bahuguan Garhwal Central University. He holds a Ph.D. in Tourism Management with expertise in community development, destination planning and management, tourism and gender, tourism marketing and tourism psychology.

Gastronomy; Service quality; food image; customer satisfaction; tourism impacts; robotic technology in tourism; destination image; impact of COVID 19 on hospitality; hotel waste management; community tourism; social transformation in tourism; artificial intelligence in tourism; food tourism; hospitality resilience strategies; tourist destination development; tourism and innovation; hospitality