CABI Tourism Texts Series

Tourism Information Technology Edition 3

April 2019
More details
  • Publisher
  • Published
    8th April 2019
  • ISBN 9781786393432
  • Language English
  • Pages 416 pp.
  • Size 7.5" x 9.625"
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This third edition of Tourism Information Technology provides a contemporary update on the complexities of using information technology in the tourism industry. It examines IT applications in all sectors including airlines, travel intermediaries, accommodation, food service, destinations, attractions, events and entertainment. Fully updated throughout and organized around the stages of the visitor journey, the book reviews how tourists are using technologies to support decision making before their trip, during their travels and at the destination. It:

- Provides comprehensive and up to date coverage of all key topics in tourism information technologies
- Covers new areas such as (among others) augmented and virtual reality, robotics, smart destinations, disruptive innovation and the collaborative economy, crowdsourcing for sustainability, online reputation management and big data
- Incorporates a wealth of pedagogic features to aid student learning, including key models and concepts, research and industry insights, case studies, key terms, discussion questions, and links to useful websites.

Accompanied online by instructor PowerPoint slides, multiple choice questions and further case studies, this book provides a comprehensive and learning-focused text for students of tourism and related subjects.

PART I: Understanding Tourism Information Technology
1: Introduction to Tourism and Information Technology
2: The Digital Tourism Landscape
PART II: Looking and Booking
3: Travel Intermediaries and Information Technology
4: The Internet and the Tourist
5: Social Media and Tourism
PART III: Traveling
6: Mobilities and Information Technology
7: Aviation and Information Technology
8: Surface Transport and Information Technology
PART IV: Staying And Playing
9: Hospitality Information Systems
10: Technology Enabled Visitor Experiences
11: Destination Management and Smart Destinations
PART V: Issues And Trends
12: Sustainable Tourism and Information Technology
13: The Future of Information Technology and Tourism

Pierre J. Benckendorff

Pierre J. Benckendorff is Senior Lecturer, University of Queensland, Australia.

Zheng Xiang

Zheng Xiang teaches at Virginia Tech.

Pauline J. Sheldon

Pauline J. Sheldon is Professor Emerita at the University of Hawaii's School of Travel Industry Management where she also served as Dean. Currently her research specializes in social entrepreneurship and corporate social responsibility in tourism, sustainable tourism, knowledge management in tourism, and wellness tourism. In 2008 she won the UNWTO Ulysses prize for contributions to knowledge in sustainable tourism. In 2009 she was recognized with the International Travel and Tourism Research Association Lifetime Achievement Award, and in 2013 received the Hannes Werthner Lifetime Achievement Award from the International Federation for Tourism and Information Technology (IFITT) for her work in tourism information systems. She has been a Visiting Professor at Vienna University of Economics, Institute of Tourism and Leisure Studies, the University of Balearic Islands in Mallorca, Spain, Hue University in Vietnam, University of Ljubljana, Slovenia, and Bond University in Australia where she won the Dean's Excellence in Teaching Award. Dr. Sheldon has served as President of the International Academy for the Study of Tourism. She co-founded the Tourism Education Futures Initiative (TEFI) with Dr. Daniel Fesenmaier; and chaired the BEST Education Network. She has worked with UNWTO, APEC International Center for Sustainable Tourism, and the World Bank. She is also a teacher with the Art of Living Foundation.