BUSINESS BOOKS AND REPORTS
Mastering Personal and Interpersonal Skills
Key Techniques for Effective Decision-Making and Personal Success
This book shows the reader how to make the most of their abilities and achieve their full potential. Taking a practical approach to managing change, personal development, achievement and fulfilment, it concentrates on those interpersonal skills that lead to successful decision making and effective personal management.
Introduction; 1) Using your true potential: Left and right brain congruency; Right versus left brain; Desire; Habits; Mind maps; Autogenic conditioning; Imagination and willpower; Your subconscious mind; Summary; Activity 1: Autogenic conditioning; 2) How to set your goals in life; The subconscious mind; Values; "Why am I here?"; "Where am I?"; "Where do I want to be?"; Goal setting procedure; Rules for goal setting; Changing goals; Pain and pleasure associations; Summary; Activity 2: Identifying your values; Activity 3: Establishing your purpose in life; Activity 4: Where am I now?; Activity 5: Your personal resources; Activity 6: Current balance status in the seven areas of your life; Activity 7: Establishing your desires; Activity 8: Compiling your own "dream" list; 3) How to plan to attain your goals: How do I get there?; Annual goals; Planning process; Sub-goals and deadlines; Creative thinking; Written goals and plans; Rewards and benefits; Summary; Activity 9: Plan of action: Major goals and sub-goals; Activity 10: Rewriting goals and plans; Activity 11: Construction of your goals poster; Activity 12: Monthly and weekly plans; 4) How to manage your time: Are you activity or accomplishment orientated?; Time management—a skill; "To Do" list; Delegation; The Pareto Principle or 80/20 rule; Important versus urgent activities; Autogenic conditioning; Interruptions; Procrastination; Time management tips; The P.A.L. Life Control Process; Summary; Activity 13: Time management questionnaire; Activity 14: Time log of activities; Activity 15: Applying the 80/20 rule; Activity 16: Differentiating between important and urgent activities; Activity 17: Assessing your time utilisation; Activity 18: Compilation of your daily "To Do" list; Activity 19: Assessing your urgent activities; Activity 20: Delegation checklist; 5) How to improve your self-image and self-confidence: "Failures" and attitude; Conditioning; Changing your self-image; Practical steps to improve your self-image; Summary; Activity 21: Developing self-confidence: acting the role; Activity 22: Identifying strengths and weaknesses; Activity 23: Analysing your belief system; Activity 24: Building your self-image; Activity 25: Improving your self-confidence by replaying "failures"; Activity 26: Qualities of an acknowledged achiever; 6) Self-motivation: How to motivate yourself; Cultivating desire; Achievement motive versus fear of failure; Six characteristics of self-motivated people; Strengthening your motivation; Neuro-Linguistic Programming (NLP); Personal state management; Mirroring and matching; Values; Decision making; Reframing; Summary; Activity 27: Determining the true reasons for desiring your goals; Activity 28: Developing persistence; Activity 29: Compiling your own job description; Activity 30: Accessing your most resourceful state; Activity 31: Pain and pleasure associations; 7) How to motivate others: Personal example; Attention; Praisings and reprimands; Goals and job descriptions; Positive attitude; Future role of managers; Appreciation; Communication; Meetings; Responsibility and authority; Developing subordinates; Situational leadership; Summary; Activity 32: Establishing your subordinates’ reasons for working for you; Activity 33: Leadership characteristics questionnaire; Activity 34: Developing your own leadership characteristics; 8) How to develop and sustain a positive mental attitude: Attitude defined; Thinking, attitude, action and reaction; Practical steps to develop and sustain a positive mental attitude; Summary; Activity 35: Attitude questionnaire; Activity 36: Identifying positive thinking goal achievers; Activity 37: Identifying positive and negative associations; Activity 38: Obtaining positive outcomes from negative situations/people; Activity 39: Cultivating a "best" attitude; Activity 40: Reminder of past week’s successes; Activity 41: Daily attitude shaping questions; 9) Your personal health programme: Nutritional awareness; Physical fitness; Stress management; Summary; Activity 42: Effective breathing exercise; Activity 43: The Holmes-Rahe scale (stress rating indicator guide); Activity 44: Stress management programme; Activity 45: Your personal exercise and dietary programme; 10) Conclusion: Daily rituals; The power of choice; Winning starts with beginning.