Anne P. Crick, PhD


Dr. Anne Crick is currently Senior Lecturer and former Head of the Department of Management Studies and the Centre for Hospitality and Tourism Management of the University of the West Indies Mona Campus. Before joining The UWI, she worked for several years in some of Jamaica's leading hotels in training and food and beverage management. She has a BSc in Hotel Management from the University of the West Indies, a M.S. in Organizational Management from Penn State University and a PhD in Organizational Management from Rutgers University. Her research areas include organizational culture, quality service management and Caribbean hospitality and tourism. She is also a certified trainer and has worked with several of Jamaica's leading hotels and financial institutions on various training and developmental programs. She has recently concluded a major HR audit of tourism in the Caribbean region where she acted as Team Lead. She is a former Board Member of the Human Resource Management Association of Jamaica (HRMAJ) where she chaired the Research and Publications Committee. She is also a member of the Jamaica Customer Service Association and a director of the Group Board of Jamaica Money Market Brokers (JMMB). Her passion is for quality service delivery to internal and external customers in all areas of organizational life.

Author's Books

Customer Experience Management in the Caribbean

Concepts, Case Studies and Challenges