Leslie-Ann Jordan, PhD


Dr. Leslie-Ann Jordan is a Senior Lecturer, Hospitality and Tourism Management at the University of the West Indies (The UWI), Department of Management Studies, St. Augustine, Trinidad, with more than 18 years teaching experience. She holds a B.Sc. in Tourism Management (First Class Honors) from The UWI and a Post-graduate Diploma in Tourism Management (with Distinction) and Ph.D. in Tourism Policy and Planning from the University of Otago, New Zealand. Her research interests include tourism development in small island developing states (SIDS) with special reference to the Anglophone Caribbean; tourism planning and development and tourism policy and decision-making. More recent research focuses on cruise tourism, heritage tourism, festival and event management and service management. Dr. Jordan is the lead editor of the text Sports Event Management: The Caribbean Experience (Ashgate, 2011) and co-editor of the text Managing Crises in Tourism: Resilience Strategies from the Caribbean (Palgrave Macmillan, 2021).

Author's Books

Customer Experience Management in the Caribbean

Concepts, Case Studies and Challenges