BUSINESS BOOKS AND REPORTS
An expert but jargon-free guide enablea you to manage the knowledge in your organization successfully--to identify, gather and use that knowledge to maximum advantage.
Organize and manage all your knowledge resources properly and you will: increase productivity; reduce expensive mistakes; achieve your objectives more quickly; differentiate yourselves from others. This is a no-nonsense explanation of what KM is, what it can do for your organization and what you need to know and do. It includes four detailed checklists and three in-depth case studies.
1. INTRODUCTION TO KNOWLEDGE MANAGEMENT: Definitions of knowledge management; The language of knowledge management; Drivers for knowledge management; Knowledge management activities; 2. KNOWLEDGE MANAGEMENT--THE SYSTEMS DIMENSION: Technical perspectives on knowledge management; The Internet, 'intranets' and the World Wide Web; Virtual communications and virtual relationships; 3. KNOWLEDGE MANAGEMENT--THE PEOPLE DIMENSION: People management policies and practices in the knowledge environment; Motivating and rewarding knowledge workers; Recruitment, retention and succession planning in a knowledge environment; Impact of knowledge management on the role of managers; Training and development in a knowledge environment; Team working in a knowledge environment; 4. KNOWLEDGE MANAGEMENT--THE ORGANISATIONAL DIMENSION: The cultural challenge of effective knowledge management; New organisational forms in the knowledge economy; Identifying knowledge resources--knowledge audits; Transferring knowledge--A 'merger' case study; 5. CONCLUSION: Lessons from the growth in knowledge management; Political and regulatory perspectives on knowledge management and the knowledge economy; Preparing for the future in the knowledge driven economy.