Telephone Tactics

July 1999
More details
  • Publisher
  • Published
    31st July 1999
  • ISBN 9781854181770
  • Language English
  • Pages 209 pp.
  • Size 6.25" x 9.25"

In recent years, the telephone has become a progressively more important tool for business, particularly in the fields of customer service, selling, prospecting and credit control. This book contains everything you will ever need to know about using the telephone in business.

Telephone tactics for customer satisfaction; Gaining appointments by telephone; Achieving better sales results on the telephone; Credit collection by telephone.

Graham Roberts-Phelps

Graham Roberts-Phelps is an international specialist consultant in business and personal development, sharing his ideas and insights with thousands of people and organizations every year. With an extensive background in management and business development, Graham works with organisations of many different types and sizes.