Building Cultural Competence

“This book brings creativity and innovativeness to training tools, models, and activities. I fully agree with the authors that it is amazing that this important field of endeavor has made so little progress in the last 30 years. The cry for intercultural competence becomes louder at a time when we don't have to travel to find an increasingly diverse population, and thus training is needed now more than ever.”

Fons Trompenaars, founder of Trompenaars Hampden-Turner, a major multinational consulting firm with offices in The Netherlands, Japan, Singapore, and US

“Building Cultural Competence makes a valuable contribution to intercultural trainers by presenting 50+ innovative activities designed specifically for the development of intercultural competence and framing the use of these activities in terms of intercultural facilitation and intercultural development.”

R. Michael Paige, author of Education for the Intercultural Experience and Professor of International and Intercultural Education - , University of Minnesota

“A new book of training activities is always welcome, but this volume offers something more: a thoughtful, careful analysis of how to design and execute relevant cultural training. You get the toolkit, in short, as well as guidance from some of the master builders.”

Craig Sorti, author, trainer and consultant in intercultural communications

Acknowledgments

Foreword
Fons Trompenaars

1 HOW TO USE THIS BOOK
Kate Berardo and Darla K. Deardorff

2 THE DEVELOPING ART OF INTERCULTURAL FACILITATION
Janet M. Bennett

3 HOW TO DESIGN AND ASSESS AN INTERCULTURAL LEARNING EXPERIENCE
Jeanine Gregersen-Hermans and Margaret D. Pusch

ACTIVITIES
SECTION 1: Introduce Core Concepts
SECTION 2: Understand Differences
SECTION 3: Explore Cultural Values
SECTION 4: Navigate Identity
SECTION 5: Manage Cultural Transitions
SECTION 6: Communicate Successfully
SECTION 7: Build Global Teams
SECTION 8: Resolve Differences
SECTION 9: Develop Professionally

Editors

Contributors

Index

Darla K. Deardorff

Darla K. Deardorff is Executive Director of the Association of International Education Administrators and Affiliated Faculty at Duke University, Nelson Mandela University (South Africa), and at Shanghai International Studies University (China).

Kate Berardo

Kate Berardo is a facilitator, coach and consultant who specializes in global leadership development, communications, and diverse teams. Kate helps individuals and teams to increase effectiveness, reduce miscommunication, and build stronger working relationships. Her work has spanned more than eighteen countries, involved working with individuals from over fifty nations, and been the subject of media worldwide, including CNN's Business Traveler and the Gulf News. Kate is the founder of Culturosity.com, the co-author of Putting Diversity to Work (Thomson Learning, 2003), and an author of the Cultural Detective® Self-Discovery and Bridging Cultures packages. She holds a distinguished Masters in Intercultural Communication and has lived in the US, Spain, Japan, France, United Kingdom, and Denmark. She is certified in the Myers-Briggs Type Indicator and Argonaut Online and is an active committee member of the Society for Intercultural Education, Training and Research.